At www.mrdeal.lk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or interact with our services. By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
1.1 Personal Information
When you visit our website or interact with our services, we may collect personal information that you voluntarily provide. This includes:
Name
Email address
Phone number
Postal address
Any other information provided through contact forms, account registration, or customer inquiries.
1.2 Non-Personal Information
We may also collect non-personal data automatically, such as:
IP address
Browser type
Device details
Website usage patterns
Referring website information
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and fulfill your orders.
- To provide customer support and respond to inquiries.
- To enhance your experience on our website.
- To send newsletters, promotional content, and marketing updates (if you opt-in).
- To analyze trends, conduct research, and improve our products and services.
- To comply with legal requirements and safeguard our rights.
3. Data Sharing & Security
3.1 Data Sharing
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Service Providers: Third-party partners who assist with order fulfillment, payment processing, and other essential services. These providers are contractually required to protect your information.
- Legal Authorities: If required by law, we may disclose personal data to comply with legal obligations, protect our rights, or respond to legal processes.
3.2 Security Measures
We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute data protection.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These help us:
- Recognize returning visitors.
- Store preferences for a personalized experience.
- Analyze website traffic and improve functionality.
You can manage or disable cookies through your browser settings, but this may affect website performance.
5. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties and encourage you to review their policies before sharing personal information.
6. Children's Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect data from children. If a child’s information is discovered in our system, we will take immediate steps to delete it.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices. Any updates will be posted on this page, and continued use of our services constitutes acceptance of these changes.
8. Delivery Policy
Island-wide Delivery
At www.mrdeal.lk, we are committed to delivering your orders safely and on time. We work with reliable courier services to provide efficient delivery across Sri Lanka.
- Delivery Days: Monday to Saturday.
- No Deliveries: Sundays and Mercantile Holidays.
- Weekend Orders: Orders placed on weekends will be processed and dispatched on Monday.
Delivery Timeframe
- Standard Delivery: 3-5 working days from product availability.
- Delays: While we make every effort to meet delivery timelines, unforeseen circumstances such as weather conditions, courier service delays, or supply chain issues may cause delays. If this happens, we will notify you and ensure delivery at the earliest possible time.
Order Tracking & Support
- Once your order is shipped, you will receive a tracking number via email or SMS.
- If you experience any issues with delivery, you can contact our support team for assistance.
9. Refund & Return Policy
At www.mrdeal.lk, we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not satisfied, we offer a hassle-free return and refund policy, subject to the terms outlined below.
a. Return Eligibility
- Returns must be initiated within 7 calendar days from the date of delivery.
- No Deliveries: Sundays and Mercantile Holidays.
- Products that are perishable, personal care items, or opened food and beverages are non-returnable, except in cases of damage or incorrect delivery.
b. Non-Eligible Returns
- Products showing signs of use, damage, or tampering.
- Items returned without the original invoice or proof of purchase.
- Products marked as "Final Sale" or "Non-Returnable" on the product page.
c. Refund Process
- Once your return is received and inspected, we will notify you via email or phone regarding the status of your return.
- If approved, refunds will be processed to your original payment method within 5-7 business days.
- Shipping and delivery charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
- In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, as preferred.
d. Damaged, Defective, or Incorrect Items
- If you receive a product that is damaged, defective, or not what you ordered, please notify us within 48 hours of delivery.
- Provide clear photos of the item and packaging for verification.
- Upon validation, we will arrange for a replacement, exchange, or full refund at no additional cost to you.
e. Exchange Policy
- Exchanges are subject to product availability and approval by our support team.
- Only items of equal or lesser value are eligible for exchange; any price difference must be settled prior to dispatch.
f. How to Initiate a Return or Refund
1. Contact our customer service team via email at [email protected] / [email protected] or call our hotline at +94 777 3030 27 or +94 31 228 5047.
2. Provide your order number, reason for return, and supporting images if applicable.
3. Our team will guide you through the next steps, including how to package and return the item.
